Car Parking
For your convenience car parking is available in the OceansPlus Medical Centre car park.
Disability Facilities
This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs, please discuss them with your doctor.
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Patient Information
Indigenous Health
We acknowledge the traditional landowners of Australia and we welcome all Aboriginal and Torres Islander people to our services.
About indigenous health
Many indigenous Australians experience poorer health than other Australians to have mental health problems and chronic diseases such as respiratory diseases, cardiovascular disease, diabetes, chronic kidney disease, trachoma and rheumatic heart disease.
Closing the Gap (CTG)
Improving the health of Aboriginal and Torres Strait Islander peoples is a national priority. Closing the gap gives better access to Medicare and Medicine, extra free immunisations, co-ordinated care for aboriginal and Torres strait islander people with chronic conditions and helps to reduce the high rate of smoking.
Independent practitioners consulting at OceansPlus provide primary healthcare for child and maternal health, arrange and manage support for people with chronic diseases, offer CTG for an eligible individual, regular health check and immunisations.
Telehealth Services
We offer bulk-billed telephone consultations to all of our existing patients. The process of booking a telephone consultation is simple and operates in the same manner as making a standard face to face appointment. We provide telephone consultations for all existing patients. Bulk billing is available for concession card holders, while non-concession card holders will incur a private fee.
Workcover
If you were injured at your worksite or on the way to work or on your way home from your work then you may be eligible to Claim Workcover from your Employer.
Please check with your employer if they are covered by Workcover QLD or a Self-Insurer.
Please advise our Receptionist if your consultation is a work related one prior to seeing the Doctor.
Appointment Information
OceansPlus Medical Centre runs an appointment system. You can make an appointment by contacting the practice by phone or booking online. To make sure we can give every patient the time and care they deserve, OceansPlus Medical Centre is an appointment-only clinic. We’re not able to accept walk-ins
Standard Appointment – 10-15 minutes
Long Appointment – more than 20 minutes
Extra Long consult – more than 20 minutes
Extensive consult – more than 40 minute
Please inform reception staff when booking if you may require a Long Appointment. If you have any forms which need to be completed, please also advise reception as this may require a Private Fee.
Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.
OceansPlus Medical Centre aims to adhere to appointment schedules; however, the unpredictable nature of a medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.
Cancelling or Changing Your Appointment
We understand that plans can change. If you are unable to attend your appointment, please let us know as soon as possible so we can offer the time to another patient in need of care.
We ask for at least two hours’ notice if you need to cancel or reschedule. You can contact us to arrange this.
If you miss your appointment or cancel with less than two hours’ notice, a $40 non-attendance fee may apply. This fee cannot be claimed through Medicare or private health insurance and must be paid before booking your next appointment.
For more information, please refer to our Appointment Cancellation and Non-Attendance Policy available upon request
Book your next appointment quickly and conveniently, any time of day via HotDoc or phone the practice to book.
Billing Information
OceansPlus Medical Centre is a mixed billing clinic. While some services may incur a fee, we offer bulk billing for children aged 0 to 16 years and for patients who hold a valid Health Care Card or Pension Card.
Patients without a valid Medicare card
If you do not have a Medicare card, you must pay the full cost of the consultation yourself. You are not eligible for a Medicare rebate.
General Fees for Standard Consultation ( Monday-Friday)
General Fees for Standard Consultation (Overseas / Non-Medicare)
Saturday, Sunday, and Public Holidays (Closed)
Your medical records are private and confidential and only available to authorised members of staff. All information at OceansPlus Medical Centre is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.
This practice can upload a health summary from your records to your My Health Record.
For further information visit www.myhealthrecord.gov.au
Patient Registration has now commenced for all patients who have attended the practice at least twice in the last 2 years.
By registering for MyMedicare, patients can get access to:
- A formalised ongoing relationship with your general practice and preferred GP, which has been shown to improve health outcomes
- Longer MBS-funded telephone consultations with your usual GP
- Longer bulk billed telehealth consultations for children under 16 and Commonwealth concession card holders, at the new triple bulk billing rate
How to register as a MyMedicare patient:
Signing up for MyMedicare is easy and can be done through your Medicare online account, the Medicare app, or in person at your preferred clinic.
It’s important to note that if you choose not to register with our practice, you will continue to receive the comprehensive level of care you currently do.
Here are the main ways you can register:
- Start the registration process in your Medicare Online Account or Express Plus Medicare Mobile app. Our team will then complete the registration in the MyMedicare system.
- Alternatively, we can start the registration in MyMedicare, and this will trigger a registration in your Medicare Online Account or Express Plus Medicare Mobile app, which you can then complete.
- You can also fill out a registration form at our practice. By signing the form, you are giving your consent to participate in MyMedicare with our practice. Practice staff will then complete the registration in the MyMedicare system.
More information here: How to Register for My Medicare
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our receptionists are unable to provide you with your results over the phone.
If your doctor is unavailable, another doctor in the practice would be happy to see you to help with your request.
Replacement Pathology & Imaging Forms
If you need a replacement of a pathology or imaging form that has already been issued, a $10 administrative fee applies.
- Applies to replacement forms only
- Clinical review and authorisation required
- ID and payment required before collection
- Processing may take up to one business day
Prescription Requests
For patient safety, prescriptions cannot be issued or re-issued without an appointment.
- Appointments may be in-person or telehealth (where appropriate)
- Includes repeat or replacement prescriptions
- Medicare eligibility applies; private fees may apply
Committed to preventative care, your doctor will seek your permission to be included on our reminder system.
Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition: e.g. diabetic register, pap screening, asthma register, and aged care assessment programmes.
If you do not want to be part of this scheme, please let your doctor or reception staff know.
It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor, they must make an appointment to come in and see their preferred doctor.
Reception staff are happy to put forward requests; however, it is at the doctor’s discretion in how they choose to proceed.
If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them and will take them seriously.
Please use one of the following:
- Phone: 07 5211 1688
- Email: pm@oceansplusmc.com.au
- Use the suggestion box.
Matters which are unable to be resolved within the practice may be referred to:
Office of the Health Ombudsman
133646 (133OHO)
complaints@oho.qld.gov.au
PO BOX 13281, George Street, Brisbane 4003
Frequently Asked Questions (FAQ)
OceansPlus Medical Centre is open Monday to Friday: 7:00am – 6:00pm.
Closed on Saturday, Sunday, and Public Holidays.
Why is there a $10 fee for replacement forms?
Replacing forms requires clinical review, identity verification, and staff time to ensure your safety and privacy.
Does the fee apply to new pathology or imaging requests?
No. The $10 fee applies only to replacement of forms that have already been issued. New requests are assessed during a consultation.
How long does it take to receive a replacement form?
Replacement forms are processed as soon as possible and may take up to one business day, depending on clinical availability.
Do I need to show identification when collecting the form?
Yes. Identification is required to protect your privacy and ensure documents are released to the correct patient.
When do I need to pay the fee?
Payment is required before the replacement form is released. For your convenience, EFTPOS is available onsite. Please note that cash payments are not accepted.
Your first visit allows the doctor time to understand your medical history and health needs. As OPMC does not yet have your medical records, a longer appointment is necessary to support safe, informed, and appropriate care.
The doctor uses this time to understand your health needs and build your medical history. What happens during the appointment will depend on your situation and the doctor’s clinical judgement.
Yes. Once the doctor understands your medical history, future appointments may be shorter or longer, depending on your health needs and the reason for your visit.
If you require language support to communicate with your doctor or allied health practitioner, please inform our reception team.
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